Social Media Analytics

What Are Social Media Analytics?

Analytics is the study of various sources of data. Social Media Analytics specifically refers to the practice of studying customer sentiment and feedback from a number of social media platforms such as Facebook, Twitter, and more.

While it might sound easy at first, there’s more to it than you may expect. Social media analytics consists of two different aspects: impressions, which is the measurement of how many users see a social post your company has created, and text mining, which is essentially the study of what people are saying about your company, and how often they say it (also referred to as ‘customer sentiment’).

Impressions are much easier to study than text, so many companies’ social media strategies revolve around measuring impressions. As different social media platforms handle analytics differently, let’s take a look at how a few major platforms calculate their analytics:


The speed with which things can be shared on Facebook and the number of things that may pop up in your average user’s Facebook feed has led them to come up with their own criteria for measuring how many people see your company’s Facebook posts, called reach. Reach is defined as the number of people who have seen your post in their News Feed, as determined by Facebook’s algorithm for tracking a user’s interests and ‘liked’ posts. Reach is measured separately from impressions, and impressions tend to be higher than reach because impressions counts the number of times someone sees your post being shared by their friends or appearing in their feed, whereas the News Feed will only show a post once.


Twitter provides two different measurements for impressions: potential impressions and actual impressions. Potential impressions is closer to Facebook’s impressions measurement, as it checks how many times users have posted a tweet with your company’s Twitter account name in it including retweets and posts that include your account name. Actual impressions are defined by Twitter themselves as “anytime a user sees your Tweet”, measuring the number of people that see any post your company makes. While actual impressions are a great way to build a marketing strategy, potential impressions are good for measuring customer sentiment by allowing you to see what people are saying about you on Twitter.


While LinkedIn discourages using specific accounts to market your company, it still gives you plenty of tools to track your company’s reach. LinkedIn allows you to measure which of your page’s followers were gained organically (by simply finding your LinkedIn page) vs. being acquired through paid ads throughout the site, as well as how your followers have changed over time. You can also track how many visitors you specially get to your main page and your Career Listings page (if you have one, as not every LinkedIn page will have a job listings section). LinkedIn also tracks your main page’s Reach and Impressions much like Facebook, and will even show you the analytics for each of your pages’ updates.

So now that you have the data, what are you supposed to do with it? As always, it depends on what you’re trying to do. Most social media analytics will also display engagement, which is the number of people that actually click on your ad to see more about your product or business.


Many people will worry at first about their low engagement rate, but fret not! If you’re a newer business, you should focus on a high reach/impressions to start growing a fan base. It’s generally a good strategy to try and capture users’ attention first before trying to increase their engagement with your actual posts, particularly on Facebook but it’s a sound strategy across many, if not all of the available platforms. Once your reach has started to, well…reach the level you want (pun intended), it’s best to start focusing on engagement. That way you know the customers both know you’re out there and are willing to interact with your posts, further cementing you in their minds and hopefully turning into conversions!


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Should My Business Have a Blog?

Blogging for Business

Even if you’ve never run one yourself, it’s entirely possible you know what a blog is. And if you don’t, there’s plenty to be read on the subject, but the short answer is “a regularly updated site or page written in an informal or conversational style”.

You’ve probably seen personal blogs here and there, and you may have even seen another company (or even a competitor of yours!) running a blog related to their business, industry, or product.

Hopefully you’ve taken our advice on social media and begun to establish yourself there, but you might be wondering now “well great, should I run a blog now too?”. The answer is yes, and just so long as you (or an employee, or an intern) have a bit of writing skill and patience, the benefits are pretty well worth it. Let’s take a look at some specific reasons to blog:

Establish Authority

You can call it building trust, you can call it demonstrating expertise, you can call it whatever you like – but blogs are a great way to show your company knows what it’s talking about.

The trick is to not make it sound like a self-serving marketing platform, and use it to address specific topics aside from ‘new products we have’. Address customer concerns, discuss trends in the industry or problems with the business, or even spread a general awareness about products and trends in your corner of the market. The more information you can provide (and the more fun you can inject into your posts) the more people will trust that you know what you’re talking about. The Whole Foods blog is a pretty good example of the type and amount of information you should provide.

Driving Traffic

This one seems obvious, but it’s worth mentioning. If you followed our advice about establishing authority and coming off as knowledgeable, people will return to your page more often. They’ll want to see what you’re blogging about now, which will get them to spend more time on your page, which will expose them to more of your products and services.

But it isn’t just for repeat business, either. Search engines will see that your blog is being updated regularly, and they’ll take that as a sign that your site is active and should be checked in on frequently so they can keep adding your new pages to their index. The benefits of frequent and/or more pages being indexed have been pretty well documented and make a pretty compelling case for frequent blog updates all on their own. Either way, more traffic to your business’ website will always be a good thing.

Fueling Your Social Media Campaign

Frequent blog posts are a great way to keep your social media accounts active, too. Posting your blog updates to your Facebook or Twitter does a lot to both keep the blog fresh in users’ minds and allow an ease of sharing to continue finding larger audiences.

Sharing on social media helps your overall site rankings, too. More and more search engines have begun incorporating social context into their search results, and between the social rankings and the frequent page indexes (that I mentioned in the previous section), the benefits of sharing a blog post on Facebook or Twitter are pretty clear.

There’s tons more benefits to blogging, if you need further convincing. But even this short list should help convince you that no matter what your business, industry, or vertical, there’s a lot your company can gain from running a blog. Now get out there and get blogging!

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social sharing

Top 5 Social Sharing Sites

The days of Facebook and MySpace being the main places to share pictures, videos, and links are long gone. People now have more places than ever to share content with their friends and followers. So what are some of the top sites people are using now?

  1. Facebookfacebook logo

Social media has grown tremendously in the time since Facebook was first released, and despite a number of controversial decisions over the years, Facebook remains the most popular social sharing platform on the Internet. When a person has a picture, video, or link they want to share, Facebook is still the first site many people turn to.

  1. Twittertwitter logo

Twitter users only have 140 characters to get their messages across, but Twitter has found a very successful niche in the social sharing world. Its interface allows users to quickly and concisely comment on and share pictures of events as they unfold in real time. Its use of hashtags makes it very easy for users to monitor what is being said about a certain subject.

  1. YouTubeyoutube logo

YouTube has become synonymous with online video sharing. There are other video sharing sites on the Internet, but YouTube is the first place most people go to for all their video sharing and watching needs. YouTube has become so popular, people have started using it as a verb (“I am so YouTubing this!”).

  1. Instagraminstagram logo

With social media, everything is about being fast and to the point. They say a picture is worth a thousand words, so it should come as no surprise that pictures have become hugely popular in the social sharing world. Why say something when you can just show it? Instagram makes it easy for users to share and edit pictures of events as they happen in real time.

  1. Tumblrtumblr logo

Tumblr is built around the entire concept of sharing. Although Tumblr has plenty of user created content, if people stopped re-blogging Tumblr posts, Tumblr would be a completely and totally different environment.

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Top social networking trends for 2015

Ephemeral Social Media

Believe it or not, many people like only being able to have brief glimpses of the content other users share with them on social media. They enjoy the spontaneity of getting messages and having them disappear within seconds. More than 360 million pictures have been shared on Snapchat and has become popular enough for Facebook to offer to buy it for $3 billion. Several brands such as Taco Bell, Rebecca Minkoff, Acura, and MTV have started using Snapchat to send their followers brief messages.


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